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Opinion

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Enhancing the customer experience

Tuesday 9th March 2021
Amanda Beesley explains how insurers can effectively manage change, revolutionise communications and provide customers with an unbeatable experience
Open-access content
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Culture change

Friday 5th March 2021
Professional standards
James Moorhouse examines how Covid-19 has transformed the culture of the insurance profession
Professional standards
Open-access content
Paul Brady

The interview - Paul Brady

Friday 5th March 2021
Professional standards
Paul Brady talks to Bobbi Sills about the importance of professional standards in the insurance sector
Professional standards
Open-access content
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CII ethics

Friday 5th March 2021
Professional standards
How the CII’s Code of Ethics can help you with a dilemma
Professional standards
Open-access content
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Local Institute engagement

Friday 5th March 2021
Are you getting the most from your relationship  with your local institute?
Open-access content
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Attracting fresh professionals

Friday 5th March 2021
Soft skills
Emma Ann Hughes examines how the insurance profession can attract talented individuals who are looking for a new career path
Soft skills
Open-access content
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View from the CMO- Positive steps

Friday 5th March 2021
Professional standards
As we emerge from winter and move towards a more hopeful year for the insurance and financial services professions both in the UK and international markets, I would like to reflect on positive steps taken by the CII in pledging to make our Aspire apprenticeship scheme available only to employers that have a diversity and inclusion policy in place.
Professional standards
Open-access content
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President's letter - Navigating the storm

Friday 5th March 2021
Risk
Professional standards
Julie Page explains the importance of making sure clients make the right decisions for what they face
Risk
Professional standards
Open-access content
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Time for change

Monday 1st March 2021
Risk
Soft skills
Insurance broker Emily Kenna reveals how she first learnt  about financial risk from her own Mum
Risk
Soft skills
Open-access content
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Extreme risks: lessons from India

Friday 19th February 2021
Praveen Gupta examines the perfect storm of climate risks present in India
Open-access content

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