Skip to main content
Journal Magazine: Informing Workplace and Facilities Management Professionals - return to the homepage Journal magazine logo
  • Search
  • Visit Journal Magazine on Instagram
  • Visit Journal Magazine on Twitter
  • Visit @Journal_Mag on Facebook
Visit the website of the Chartered Insurance Institute Logo of the Chartered Insurance Institute

Main navigation

  • Home
  • News
  • News analysis
  • Features
  • Study Room
    • A-Z
    • Question and Answer (Q&A)
    • Study Room Features
  • Opinion
  • CII Radio
  • Events
  • Digital Magazine
    • The Asia-Pacific Journal
Quick links:
  • Home
  • The Journal Issues
  • December/January 2021
Opinion
Soft skills

Sian Fisher - Looking ahead

Share on
  • Twitter
  • Facebook
  • Linked in
  • Mail
  • Print
Open-access content Wednesday 16th December 2020
Authors
Sian Fisher
web_p50_Sian_portrait_CMYK.png

If 2020 has given us anything, it is the sense of purpose to repair the damage of 2020.

I am sure that very few people will regret the passing of 2020. It has been a testing 12 months and one that has posed serious questions for our profession.

But we have found out more about ourselves – personally and professionally – and we can draw encouragement from many events in the last year.

We have proved how flexible we can be – with almost the entire sector moving to working at home successfully during lockdown. We have seen thousands of examples of compassion in response to the hardships caused by coronavirus, one of which has been the £100m raised by the insurance and long-term savings professions for those worst affected by Covid-19. And finally, where there has been controversy over claims, we have shown that we can work with the regulator quickly to achieve greater clarity.

If 2020 has given us anything, it is the sense of purpose to repair the damage of 2020.

We will face many tests in 2021 – developing better ways to communicate to clients and prepare them for both insurable and non-insurable risks; developing better ways to pool resources to address ‘black swan’ events, and finding ways to end real hardship and anxiety, such as for people who live in flats with dangerous cladding that has not been replaced. We will need to work with many stakeholders, including government, to achieve this, but if 2020 has given us anything, it is the sense of purpose to repair the damage of 2020.

Sian Fisher is CEO of the CII   

CII_Dec_Jan2021.jpg
This article appeared in our December/January 2021 issue of The Journal.
Click here to view this issue
Filed in:
Opinion
Also filed in:
Soft skills
Topics:
Professional Standards

You might also like...

Share
  • Twitter
  • Facebook
  • Linked in
  • Mail
  • Print

Today's top reads

BECOME A MEMBER

BECOME A MEMBER

SUBSCRIBE TO PRINT

SUBSCRIBE TO PRINT
The-Journal_NEW.png
​
FOLLOW US
Twitter
Facebook
Youtube
CONTACT US
Tel: +44 (0) 20 7880 6200
Email
Advertise with us
​

About the CII

About us
Membership
Qualifications
Events

The Journal

Digital magazine
Podcasts
Blog
News

General Information

Privacy Policy
Terms & Conditions
Cookie Policy

Get in touch

Contact us
Advertise with us
Write for The Journal
Want to receive The Journal?

© 2022 • The Journal Magazine is published by Redactive Media Group. All rights reserved. Reproduction of any part is not allowed without written permission.

Redactive Media Group Ltd, 71-75 Shelton Street, London WC2H 9JQ