Global challenges, such as technological advances, climate change and Covid-19, have had a profound impact on the way insurance underwriters work, according to Mandy Hunt, chair of the Society of Underwriting Professionals (SoUP).
Ms Hunt said: “The pandemic means we are now much more likely to be working remotely and transacting online. And with more businesses and entrepreneurs wanting advice and services 24/7, we must think about how we evolve and adapt our skills and knowledge to best meet their needs moving forward.
“An important part of this is improving how we understand, manage and use data, and how we translate it into language that our customers find helpful in shaping their own decisions.
“Another important factor is knowing how people want to access our services. More and more people want to be able to work from their phones. So we must provide mobile-enabled services, while at the same time ensuring the right levels of transparency.”
To help insurance underwriters overcome these challenges, the SoUP will produce webinars, articles and good practice guidance on these topics in 2022.
