INSURERS ADVISED HOW TO PREPARE FOR CLAIMS SURGE

How insurers should prepare for surge events by identifying seasonal patterns of activity is covered in the latest Society of Claims Professionals good practice guide.

As the profession faces a surge in claims as a result of the coronavirus pandemic, the Society published the guide, which details how insurers should establish a 'surge group' to be adequately prepared for surge events and maintain service.

The guide details six activities that must be actioned when handling a dramatic increase in claims activity

1. Use predictive data wisely.
2. Manage staff levels appropriately.
3. Get in the mindset of the customer.
4. Identify at-risk customers.
5. Provide accessible and consistent information.
6. Follow-up with post-surge service.

→ For more information and to read the full guide, visit: www.socp.org.uk/91218

Picture Credit | iStock