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INSURERS ADVISED HOW TO PREPARE FOR CLAIMS SURGE

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Open-access content 23rd April 2020

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How insurers should prepare for surge events by identifying seasonal patterns of activity is covered in the latest Society of Claims Professionals good practice guide.

As the profession faces a surge in claims as a result of the coronavirus pandemic, the Society published the guide, which details how insurers should establish a 'surge group' to be adequately prepared for surge events and maintain service.

The guide details six activities that must be actioned when handling a dramatic increase in claims activity

  1. Use predictive data wisely.
  2. Manage staff levels appropriately.
  3. Get in the mindset of the customer.
  4. Identify at-risk customers.
  5. Provide accessible and consistent information.
  6. Follow-up with post-surge service.

→ For more information and to read the full guide, visit: www.socp.org.uk/91218

Picture Credit | iStock

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