The Society of Claims Professionals (SoCP) has revealed what members can expect in the next 12 months, as it celebrates one year since it launched.
With almost 10,000 members worldwide, the society was established as a dedicated community to support claims professionals by providing essential good practice guidance, thought leadership and a dedicated programme of continuing professional development.
Since launch, the SoCP has produced guidance on a diverse range of topics including subsidence, disputed claims and fraud.
In 2020, the society aims to address the negative perceptions of claims that some members of the public have, and engage with the guidance the Financial Conduct Authority is set to issue on dealing with vulnerable customers.
Matthew Hall, strategy and operations manager at the CII, said: "We often say that insurance is a promise to put things right when they go wrong, so claims must be the proof of
"Our work on customer vulnerability will continue to grow. We look forward to taking the high-level guidance of the FCA's consultation and helping our members translate this to good culture and behaviour in their organisations."
To find out more, visit: www.socp.org.uk