Skip to main content
Journal Magazine: Informing Workplace and Facilities Management Professionals - return to the homepage Journal magazine logo
  • Search
  • Visit Journal Magazine on Instagram
  • Visit Journal Magazine on Twitter
  • Visit @Journal_Mag on Facebook
Visit the website of the Chartered Insurance Institute Logo of the Chartered Insurance Institute

Main navigation

  • Home
  • News
  • News analysis
  • Features
  • Study Room
    • A-Z
    • Question and Answer (Q&A)
    • Study Room Features
  • Opinion
  • CII Radio
  • Events
  • Digital Magazine
    • The Asia-Pacific Journal
Quick links:
  • Home
  • News

GOOD PRACTICE GUIDE FOR CUSTOMER DISPUTES

Share on
  • Twitter
  • Facebook
  • Linked in
  • Mail
  • Print
Open-access content Wednesday 4th September 2019

Article hero image.

In response to members' requests, the Society of Claims Professionals (SOCP) has released a good practice guide for the management of customer disputes.

The guide, produced in collaboration with Flaxmans Insurance Agency, while not exhaustive, has identified seven points that define good practice for disputes handling. These include:

● Always thanking the customer, within two or three days of receiving the complaint, for taking the trouble to bring it to the notice of the company

● Never requiring the employee responsible for the decision that causes the complaint to be responsible for dealing with it

● Considering the complaint from the viewpoint of the customer, not just from the viewpoint of an experienced insurance expert

● Treating the customer with respect and courtesy throughout the process and avoid using jargon.

To read the full report, visit: www.socp.org.uk/83579

You may also be interested in...

  • FCA warns of increased risk of online investment fraud
  • PERFORMING BRILLIANTLY IN BUSINESS
  • APARI PARTNERSHIP
Filed in:
News
Topics:
Flaxmans Insurance Agency
Guide
SOCP
The Society Of Claims Professionals

You might also like...

Share
  • Twitter
  • Facebook
  • Linked in
  • Mail
  • Print

Today's top reads

BECOME A MEMBER

BECOME A MEMBER

SUBSCRIBE TO PRINT

SUBSCRIBE TO PRINT
The-Journal_NEW.png
​
FOLLOW US
Twitter
Facebook
Youtube
CONTACT US
Tel: +44 (0) 20 7880 6200
Email
Advertise with us
​

About the CII

About us
Membership
Qualifications
Events

The Journal

Digital magazine
Podcasts
Blog
News

General Information

Privacy Policy
Terms & Conditions
Cookie Policy

Get in touch

Contact us
Advertise with us
Write for The Journal
Want to receive The Journal?

The Journal Magazine is © 2020 Redactive Publishing Limited

All rights reserved.