The CII business operations and IT teams have been working to make fundamental changes to members' 'MyCII'.
Record of Achievements -- dating back to January 2017 -- can now be found on members' accounts, along with upcoming exam permits and all current exam results. In future, candidates and members will receive an email advising them of incoming correspondence to their account.
This will mean that no paper will be posted from the beginning of November on these items and more correspondence will switch to this method of delivery during the coming months.
The CII has advised all customers to ensure that their customer record information is updated on their MyCII account and to regularly check their online communication tool.
The CII customer service team can be contacted directly on 020 8989 8464.
Visit MyCII now at: bit.ly/2JcVIkV