The Journal December/January 2021

The CII has issued guidance to help insurance professionals eradicate the expectation gap between what customers expect insurance products to do and what they deliver.

The median gender pay gap and gender pension gap at the CII have continued to shrink in the last 12 months.

The CII has produced a good practice guide which highlights what insurance companies can do to better support people affected by dementia.

The CII has appointed three new engagement board member roles this year to represent the voice of the membership during board discussions and decision-making.

The CII has published Africa: A Continent Of Promise to showcase and celebrate the incredible work underway throughout Africa to build a trusted insurance profession.

Urgent action is needed to ensure women do not take a financial step backwards due to the Covid-19 pandemic, according to the CII’s Insuring Women’s Futures (IWF) initiative.

Only one in 10 of us have or will make provision for care by our 60s, despite becoming aware of the need to fund later-life care as early as our 30s, new research shows.

Sian Fisher, CII CEO, has won the Outstanding Achievement Award at the Women in Insurance Awards, held in November.

The CII has announced that its certificates have gone paperless. Members can now access digital versions of qualification and membership certificates in a new section of their ‘MyCII’ dashboard, called ‘MyCertificates’.

The CII supported the second Lujiazui International Reinsurance Conference in Shanghai, China on 26-28 October 2020.