Sharing key takeaways from the CII’s Shaping the future together consultation
The Shaping the future together consultation – which closed on 17 December 2021 – outlined a vision for how the CII will work to raise public trust across a number of key areas. The consultation gave members and other key stakeholders the opportunity to provide feedback on the CII’s proposed plans and have their say on the services it delivers, and how the professional body can best meet their needs and expectations in the future.
The consultation set out CII proposals to:
- Put the CII learning framework and membership proposition at the core of our strategy, and future-proof our learning and membership offer for a changing world.
- Evolve how the CII strengthens professionalism and public trust across the insurance and personal finance professions.
- Ensure the CII’s governance structure is robust and fit for purpose.
- Ensure members are at the heart of all the CII does.
The feedback received during the consultation will be used by the board to refresh the CII’s strategy and next five-year plan.
Dr Helen Phillips, chair of the CII, says: “When we launched the Shaping the future together consultation in October last year, we gave members and stakeholders the opportunity to have their say on how we can best inspire public trust and confidence in our family of professions and engage with the CII Group’s plans and strategy for the future. The quality of the input from those who attended the events, and submitted their feedback online, was very high.”
Throughout the consultation period, which ran from 15 October 2021 to 17 December 2021, the CII actively engaged with members, students, corporate customers, the public and key stakeholders, and provided a range of opportunities for them to participate in the consultation and share their views.
This included inviting them to give their feedback via an online consultation, as well as a dedicated programme of consultation events. Individual responses via the online consultation were received from 1,149 insurance and personal finance professionals. The bespoke programme of consultation events included: 47 local institute and Personal Finance Society (PFS) regional committee events, attended by 347 participants; and 15 consultation webinars, attended by 550 members.
The responses received through both the online consultation and dedicated consultation events were collated and analysed. In addition to the quantitative feedback, the online consultation also provided the opportunity for qualitative feedback using open-ended questions; and the chairs of the events collated and submitted the qualitative feedback from their sessions.
As part of the analysis, the qualitative responses were organised into topics to identify recurring themes relating to the proposals contained in the consultation.
The consultation responses have provided the CII with a clear steer on the services and support members want to thrive professionally. These include:
Streamlined qualifications, modern assessment methods and the introduction of behavioural content, provided the focus on technical knowledge is not diluted.
- A focus on raising public trust in the profession through the promotion of professional standards and increasing confidence that member misconduct will be addressed.
- A common strategy and clear purpose (and objectives) agreed for societies, local institutes and regional committees.
- A governance and operating structure that achieves greater economies of scale.
- A ‘professional map’ that provides individuals and firms, both large and small, with clarity around the competences required of a professional and what development support is available to address any gaps.
The quality of the input from those who attended the events, and submitted their feedback online, was very high
Dr Phillips says: “2022 is an important year for the CII and its members. This year marks 125 years since local institutes came together to form the Federation of Insurance Institutes of Great Britain and Ireland, which would later evolve into a professional body worthy of a Royal Charter – the Chartered Insurance Institute. In the coming months, the CII’s board will use consultation feedback to inform the next five-year strategy for our professional body, so that we build on the long and proud history that underpins our Royal Charter to “secure and justify the confidence of the public in the insurance and personal finance profession”.
Our thanks go to all our members and stakeholders who have shared their thoughts, needs and expectations by taking part in our Shaping the future together consultation.
The CII’s leadership team, working with a colleague group, will seek to move quickly to begin implementing those proposals for which the consultation has shown clear support from members. It aims to share more information on the areas for immediate action in the weeks and months ahead.
Together, the CII and PFS boards will reflect on the views shared through this consultation, drawing on these to shape the future governance structure that delivers the economies of scale and the clear, shared purpose that members have told us they want.
For a summary and to learn more, visit cii.co.uk.