TRUST

Matt Hall examines the FCA’s pricing practices rules and how will they impact customer experience

Matt Hall asks: how can human responses to crisis situations inform effective customer engagement strategies?

Dr Matthew Connell analyses the results of the CII’s latest Public Trust Index in light of the global pandemic

Now in its second year, the CII’s Trust Index aims to uncover what the public crucial views as important in building trust in the insurance sector.

When it comes to trust, has the industry been letting itself down? As is often quoted, it can take years to build trust and just seconds to tear it down,