Consumer

Matthew Connell gives a regulatory update on the FCA’s Consumer Duty and buildings insurance

James Moorhouse analyses the FCA Consumer Duty consultation response

Matthew Connell gives a regulatory update on the FCA’s proposed Consumer Duty

Shayne Halfpenny-Ray examines the consumer duty consultation and asks: what does this mean for our united profession?

Matt Hall asks: how can human responses to crisis situations inform effective customer engagement strategies?

Matthew Hall examines how uncertainty caused by Covid-19 has changed consumer expectations of insurance

The Chartered Institute of Loss Adjusters, the Society of Claims Professionals and the Insurance Institute of London have issued a joint update on how