Claims

Matt Hall reflects on how the insurance profession has responded to the pandemic

Jeremy Trott examines how to rebuild trust in the claims profession and adapt skills for the new normal

As the world continues to battle Covid-19 and the UK nears Brexit, climate change is still high on the agenda and Liz Booth examines the threats and opportunities for insurers

Thanks to the evolution of mobile and wireless technology, more employees are working remotely at home, on the move, on trains, in coffee shops or hotels.

Insurers are being urged to debunk the myth that insurance does not pay and to do more to explain how insurance claims work, in turn improving service to