Claims

James Moorhouse provides an update on the work of the 2020-2021 New Generation groups

With vehicle technology and consumer preferences changing, monthly-subscription motor insurance is on the rise, writes Sam Barrett

James Moorhouse asks if insurers are looking after the best interests of customers if they stick to the letter of the law rather than consider how the claim came about

Kajal Vakas analyses how enriching the first notification of loss with data can benefit the customer and claims handler, as well as help to inform future claims strategy

"Covid-19 and business interruption claims have been one of  the most divisive issues throughout the pandemic, with many  of the cases only just reaching the courts, as Liz Booth reports"

Sam Barrett reports on the insurance profession’s efforts to ensure consumers understand their policies

Tim Evershed examines the rise of insurtech and how it can complement rather than replace human advisers

Luke Holloway reflects on the work of the CII New Generation group for 2020/2021

The breadth and quality of the content made available to our members continues to increase, helping brokers to improve their skills, leading to better advice and improved customer outcomes

Liz Booth reports on key market developments raised at the International Union of Marine Insurance’s annual conference