The CII wants to make sure that members have access to additional support as they work to assist a growing number of consumers finding themselves in vulnerable circumstances due to the economic fall-out of Covid-19.
That is why, in addition to the practical professional support we already offer members to develop their skills, knowledge and network, we decided to launch a wellbeing hub offering support with mental and physical health issues.
If insurance professionals are to effectively assist customers it is essential that they also take care of themselves and we encourage them to give their wellbeing a boost by visiting our Hub today, which offers resources to help them, their clients and others around them.
An online poll of 165 CII members showed the biggest barrier professionals face when trying to assist consumers in vulnerable circumstances was being able to openly discuss the nature of the individual’s vulnerability with them.
Almost one in five insurance professionals revealed they struggle to identify vulnerability.
It is important that we all develop a heightened awareness of the indicators of vulnerability and have the knowledge, skills and processes in place to enable appropriate and professional safeguarding and support.
It is vital that we increase our conscious awareness and understand the complexities and uniqueness of customers in vulnerable circumstances if we are to support them in the most appropriate way.
Helping those in need
With the pandemic being in such strong focus in the past year, it is vital we do not lose sight of other issues which insurers and customers face. I was very pleased to see the guidance published by the CII’s New Generation Claims group aimed at helping individuals whose homes and businesses had been damaged by storms in the UK to access cash to restore their property.
This research will help manage flood victim’s expectations of what can be done to restore their homes and businesses, details how to apply for the grant plus it explains how they can better prepare their properties for any future storms. We encourage members to share this among fellow professionals, especially throughout the claims sector.