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The Journal Magazine Homepage, October 2020

Open-access content
  • Insurance outlook: 2021
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    Insurance outlook: 2021

    Sam Barrett examines what 2021 holds in store for the insurance profession

  • The end of dual pricing
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    The end of dual pricing

    As the FCA seeks feedback on its plans to ensure a fair price for all insurance customers, Aamina Zafar examines the potential implications for the profession

  • The interview - Julian Enoizi
    Julien
    Julien
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    The interview - Julian Enoizi

    While Covid-19 has inevitably taken centre stage this year, Julian Enoizi tells Luke Holloway why other systemic threats must not be forgotten

News

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CII aims to close customer expectation gap

The CII has issued guidance to help insurance professionals eradicate the expectation gap between what customers expect insurance products to do and what they deliver.
December 2020
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CII reveals gender pay and pension gap

The median gender pay gap and gender pension gap at the CII have continued to shrink in the last 12 months.
December 2020
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How insurers can support people with dementia

The CII has produced a good practice guide which highlights what insurance companies can do to better support people affected by dementia.
December 2020
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CII appoints engagement board members

The CII has appointed three new engagement board member roles this year to represent the voice of the membership during board discussions and decision-making.
December 2020
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A Continent Of Promise published

The CII has published Africa: A Continent Of Promise to showcase and celebrate the incredible work underway throughout Africa to build a trusted insurance profession.
December 2020

More from News »

Editor's selection

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Heading for the Brexit

Liz Booth examines the implications of Brexit for the insurance profession
December 2020
Open-access content
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Finding fresh talent in a post-Covid world

Bobbi Sills asks: how can we attract new employees to the profession as we adapt to post-Covid ways of working?
December 2020
Open-access content
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Securing a fairer financial future

With the financial consequences of Covid-19 set to hit women hardest, Emma Ann Hughes explores how to improve female financial resilience
December 2020
Open-access content
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Lloyd's tech evolution

Liz Booth examines how Covid-19 has accelerated technological change at Lloyd’s of London
December 2020
Open-access content
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Political risk - Tumultuous times

Liz Booth explains how growing civil unrest across the world could impact the insurance profession
December 2020
Open-access content
View from the CMO

View from the CMO - Adapt and thrive

Keith Richards on meeting the challenges of 2021 together
December 2020
Open-access content

Browse by topic

regulation

Regulation

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Building resilience

Three years on from the Grenfell Tower fire, Tim Evershed examines the details of the new Building Safety Bill
16th December 2020
Open-access content
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Closing the expectation gap

Melissa Collett explains what to expect from the CII’s Chartered Transparency Forum
16th December 2020
Open-access content
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Heading for the Brexit

Liz Booth examines the implications of Brexit for the insurance profession
16th December 2020
Open-access content
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The end of dual pricing

As the FCA seeks feedback on its plans to ensure a fair price for all insurance customers, Aamina Zafar examines the potential implications for the profession
16th December 2020
Open-access content
More from Regulation »
professional standards

Professional Standards

View from the CMO

View from the CMO - Adapt and thrive

Keith Richards on meeting the challenges of 2021 together
16th December 2020
Open-access content
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Closing the expectation gap

Melissa Collett explains what to expect from the CII’s Chartered Transparency Forum
16th December 2020
Open-access content
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Trust in a post-Covid world

Dr Matthew Connell analyses the results of the CII’s latest Public Trust Index in light of the global pandemic
16th December 2020
Open-access content
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Local legacy

Newly elected vice-president of the CII’s local institutes, David Ross, reveals his plans to develop the network
16th December 2020
Open-access content
More from Professional Standards »
broking

Broking

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Lloyd's tech evolution

Liz Booth examines how Covid-19 has accelerated technological change at Lloyd’s of London
16th December 2020
Open-access content
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Made in your own image

"In her last blog for The Journal, Hannah Meads reflects on the  people that have influenced her career to date"
16th December 2020
Open-access content

SIB LAUNCHES INTERNAL AUDIT GOOD PRACTICE GUIDE

In response to members’ requests to provide a summary of good practice, the CII in association with PKF Littlejohn has issued the Society of Insurance

11th July 2019
Open-access content

FCA PUBLISHES FINAL REPORT ON WHOLESALE INSURANCE BROKERS

The UK Financial Conduct Authority (FCA) has published the final report of its wholesale insurance brokers market study, which was launched in November

22nd February 2019
Open-access content
More from Broking »
claims

Claims

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SoCP - Building back better

Jeremy Trott examines how to rebuild trust in the claims profession and adapt skills for the new normal
16th December 2020
Open-access content
Climate change

Climate change

As the world continues to battle Covid-19 and the UK nears Brexit, climate change is still high on the agenda and Liz Booth examines the threats and opportunities for insurers
3rd November 2020
Open-access content

HOME SWEET HOME?

Thanks to the evolution of mobile and wireless technology, more employees are working remotely at home, on the move, on trains, in coffee shops or hotels.

8th November 2019
Open-access content

Debunking the myths

Insurers are being urged to debunk the myth that insurance does not pay and to do more to explain how insurance claims work, in turn improving service to

8th November 2018
Open-access content
More from Claims »

Latest podcasts from CII Radio

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Actions to take to increase trust in the insurance profession

24th February 2021

In this episode of the podcast, we are discussing actions insurers can take to increase trust in the insurance profession.

We are joined by Roger Flaxman, Executive Chairman of Flaxmans and winner of the 2020 Building Public Trust - Consumer Champion Award, and Melissa Collett, Professional Standards director at the CII.

 

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Reskilling for a career in the financial planning and insurance professions.

10th February 2021

In this episode of the podcast, we are talking about reskilling for a career in the financial planning and insurance professions.

We are joined by Sarah Lord, President of the Personal Finance Society, and Steve Jenkins, Development Director at the CII.

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Time to Talk - supporting colleagues with their mental health.

3rd February 2021

In this episode of the podcast we are talking about supporting colleagues with their mental health ahead of Time to Talk day on Thursday 4 February. We are joined by Julie Page, President of the Chartered Insurance Institute, and Keith Richards, chief executive of the Personal Finance Society.

You can find out more about Time to Talk here, and CII Perks here. 

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The impact of Brexit on the Insurance and Financial Planning profession

27th January 2021

In this episode of the podcast we are talking about how the Brexit agreement has impacted the insurance and financial planning profession and how the new rules will impact insurers and financial planners.
We are joined by Steve White, CEO of BIBA, the British Insurance Brokers’ Association, and Shayne Halfpenny-Ray, Policy and Public Affairs Adviser at the CII.

More podcasts

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