The Journal Magazine produced by the Chartered Insurance Institute

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Flexible future

Flexible future

Matthew Hall examines how uncertainty caused by Covid-19 has changed consumer expectations of insurance
The interview- Amanda Blanc

The interview- Amanda Blanc

Amanda Blanc talks to Luke Holloway about leading Aviva and why diversity and flood risk must be priorities for the insurance profession
Testing times

Testing times

Luke Holloway examines why the Covid-19 pandemic has increased the number of vulnerable customers and what the insurance profession is doing in response

News

CII launches digital conference to tackle emerging risks

The CII has announced a new half-day digital conference on Thursday 24 June 2021. The event, titled ‘Shaping the future of insurance: Innovating solutions for emerging risks’, aims to shine a light on some of the biggest emerging risks the profession faces today.

May 2021

Aviva commits to improving female financial futures

Aviva is the latest insurer to commit to the Insuring Women’s Futures (IWF) pledges and to take action to improve female financial resilience.

May 2021

Brokers urged to tackle reputational risks

Insurance brokers should recognise the reputational risks they face and tackle these issues head on, according to the Society of Insurance Broking (SIB).

May 2021

CII seeking new chair of nominations and remuneration committee

The CII is inviting applications to join the CII board’s Nominations and Remuneration Committee (NRC) from September 2021, in the role of committee chair.

May 2021

CII publishes report on evergreen policies

How effective evergreen policies have proven to be in other markets strengthens the argument for introducing them into the construction market, according to a report published by the CII.

May 2021

Editor's selection

Covering Covid

As the pandemic has forced insurers the world over to innovate, what might this mean for critical illness cover? Simoney Kyriakou reports

May 2021

Open-access content

From pushing price to human connections

Emma Ann Hughes examines a significant post-pandemic shift in consumers’ expectations around insurance

May 2021

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Flooding - holding back the tide

As storms battered the UK yet again this winter, there were warnings of worse still to come, as Liz Booth reports

May 2021

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Browse by topic

Regulation

D&O storm

Tim Evershed reports on the rapidly hardening directors and officers market

Wednesday 5th May 2021

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Regulation update

Shayne Halfpenny-Ray examines the regulatory landscape for insurers

Wednesday 5th May 2021

Open-access content

Testing times

Luke Holloway examines why the Covid-19 pandemic has increased the number of vulnerable customers and what the insurance profession is doing in response

Wednesday 5th May 2021

Open-access content

Climate control

Kirsty Finlayson and Jeremy Irving offer some practical steps for insurers to ensure compliance on climate-related risk management

Friday 5th March 2021

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Professional Standards

Cyber: the next systemic risk?

Julie Page tells us why the insurance profession cannot allow cyber risk to become an unmet client need

Wednesday 5th May 2021

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Setting the standard

Amelie Smith explains how the CII helps to build trust in the profession by holding its members to account if they breach the Institute’s Code of Ethics

Wednesday 5th May 2021

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Partners in professionalism

Melissa Collett explains how the CII is working with Lloyd’s to raise standards

Wednesday 5th May 2021

Open-access content

From pushing price to human connections

Emma Ann Hughes examines a significant post-pandemic shift in consumers’ expectations around insurance

Wednesday 5th May 2021

Open-access content

Broking

Lessons from Covid-19

Matt Hall reflects on how the insurance profession has responded to the pandemic

Friday 5th March 2021

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Lloyd's tech evolution

Liz Booth examines how Covid-19 has accelerated technological change at Lloyd’s of London

Wednesday 16th December 2020

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Made in your own image

"In her last blog for The Journal, Hannah Meads reflects on the people that have influenced her career to date"

Wednesday 16th December 2020

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SIB LAUNCHES INTERNAL AUDIT GOOD PRACTICE GUIDE

In response to members’ requests to provide a summary of good practice, the CII in association with PKF Littlejohn has issued the Society of Insurance

Thursday 11th July 2019

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Claims

Lessons from Covid-19

Matt Hall reflects on how the insurance profession has responded to the pandemic

Friday 5th March 2021

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SoCP - Building back better

Jeremy Trott examines how to rebuild trust in the claims profession and adapt skills for the new normal

Wednesday 16th December 2020

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Climate change

As the world continues to battle Covid-19 and the UK nears Brexit, climate change is still high on the agenda and Liz Booth examines the threats and opportunities for insurers

Tuesday 3rd November 2020

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HOME SWEET HOME?

Thanks to the evolution of mobile and wireless technology, more employees are working remotely at home, on the move, on trains, in coffee shops or hotels.

Friday 8th November 2019

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Latest podcasts from CII Radio

Closing the customer expectation gap

24th March 2021

In this episode of the podcast, we are discussing closing the customer expectation gap and actions insurers can take to improve customer understanding of policy coverage.

We are joined by James Daley, Managing Director at Fairer Finance, and Melissa Collett, Professional Standards Director of the CII.

Read 'Transparency and insurance - a Companion to the Code of Ethics' for some more insight on how to close the customer expectation gap.

Remote Invigilation or a physical exam sitting: which is the best option for me?

10th March 2021

In this episode of the podcast, we are discussing the differences between remote invigilation and physical sittings of exams.

We are joined by Taron Josen, Assistant Financial Planner at Saunderson House, and Gill White, Chief Customer Officer at the CII.

For more information on Remote Invigilation sittings for on-screen written exams visit the CII Website.

Actions to take to increase trust in the insurance profession

24th February 2021

In this episode of the podcast, we are discussing actions insurers can take to increase trust in the insurance profession.

We are joined by Roger Flaxman, Executive Chairman of Flaxmans and winner of the 2020 Building Public Trust - Consumer Champion Award, and Melissa Collett, Professional Standards director at the CII.