The Journal Magazine produced by the Chartered Insurance Institute

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Building back better

Building back better

The insurance profession is facing up to pressure to act on climate change. Liz Booth reports on some of the latest initiatives
Lessons from Covid-19

Lessons from Covid-19

Matt Hall reflects on how the insurance profession has responded to the pandemic
Attracting fresh professionals

Attracting fresh professionals

Emma Ann Hughes examines how the insurance profession can attract talented individuals who are looking for a new career path

News

Impact of Covid-19 on trust in insurance profession revealed

Small and medium-sized businesses have revealed their disappointment with the way the insurance profession handled claims relating to Covid-19.

March 2021

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Barriers to helping clients in vulnerable circumstances revealed

Insurance professionals have revealed the challenges they face when supporting customers in vulnerable circumstances.

March 2021

CII seeks advisers to review apprenticeship standards

The CII and Personal Finance Society are looking for financial advisers and paraplanners to review apprenticeship standards for the profession.

March 2021

CII to improve diversity of profession with apprenticeships

The CII is looking to improve the diversity of the financial advice profession by introducing a new diversity and inclusion requirement for employers that use the Aspire apprenticeship scheme.

March 2021

PFS launches financial vulnerability taskforce

The Personal Finance Society (PFS) has launched an independent Financial Vulnerability Taskforce with the aim of supporting the profession to better recognise and address the various forms of consumer vulnerability, improve client outcomes and increase access to financial advice.

March 2021

Editor's selection

The interview - Paul Brady

Paul Brady talks to Bobbi Sills about the importance of professional standards in the insurance sector

March 2021

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Climate control

Kirsty Finlayson and Jeremy Irving offer some practical steps for insurers to ensure compliance on climate-related risk management

March 2021

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Regulation post-Brexit

Shayne Halfpenny-Ray examines the post-Brexit regulatory landscape for insurers

March 2021

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Browse by topic

Regulation

Climate control

Kirsty Finlayson and Jeremy Irving offer some practical steps for insurers to ensure compliance on climate-related risk management

Friday 5th March 2021

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Regulation post-Brexit

Shayne Halfpenny-Ray examines the post-Brexit regulatory landscape for insurers

Friday 5th March 2021

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Regulation

Shayne Halfpenny-Ray examines the latest regulatory updates

Friday 5th March 2021

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Building resilience

Three years on from the Grenfell Tower fire, Tim Evershed examines the details of the new Building Safety Bill

Wednesday 16th December 2020

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Professional Standards

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Culture change

James Moorhouse examines how Covid-19 has transformed the culture of the insurance profession

Friday 5th March 2021

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CII ethics

How the CII’s Code of Ethics can help you with a dilemma

Friday 5th March 2021

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View from the CMO - Adapt and thrive

Keith Richards on meeting the challenges of 2021 together

Wednesday 16th December 2020

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Closing the expectation gap

Melissa Collett explains what to expect from the CII’s Chartered Transparency Forum

Wednesday 16th December 2020

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Broking

Lessons from Covid-19

Matt Hall reflects on how the insurance profession has responded to the pandemic

Friday 5th March 2021

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Lloyd's tech evolution

Liz Booth examines how Covid-19 has accelerated technological change at Lloyd’s of London

Wednesday 16th December 2020

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Made in your own image

"In her last blog for The Journal, Hannah Meads reflects on the people that have influenced her career to date"

Wednesday 16th December 2020

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SIB LAUNCHES INTERNAL AUDIT GOOD PRACTICE GUIDE

In response to members’ requests to provide a summary of good practice, the CII in association with PKF Littlejohn has issued the Society of Insurance

Thursday 11th July 2019

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Claims

Lessons from Covid-19

Matt Hall reflects on how the insurance profession has responded to the pandemic

Friday 5th March 2021

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SoCP - Building back better

Jeremy Trott examines how to rebuild trust in the claims profession and adapt skills for the new normal

Wednesday 16th December 2020

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Climate change

As the world continues to battle Covid-19 and the UK nears Brexit, climate change is still high on the agenda and Liz Booth examines the threats and opportunities for insurers

Tuesday 3rd November 2020

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HOME SWEET HOME?

Thanks to the evolution of mobile and wireless technology, more employees are working remotely at home, on the move, on trains, in coffee shops or hotels.

Friday 8th November 2019

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Latest podcasts from CII Radio

Closing the customer expectation gap

24th March 2021

In this episode of the podcast, we are discussing closing the customer expectation gap and actions insurers can take to improve customer understanding of policy coverage.

We are joined by James Daley, Managing Director at Fairer Finance, and Melissa Collett, Professional Standards Director of the CII.

Read 'Transparency and insurance - a Companion to the Code of Ethics' for some more insight on how to close the customer expectation gap.

Remote Invigilation or a physical exam sitting: which is the best option for me?

10th March 2021

In this episode of the podcast, we are discussing the differences between remote invigilation and physical sittings of exams.

We are joined by Taron Josen, Assistant Financial Planner at Saunderson House, and Gill White, Chief Customer Officer at the CII.

For more information on Remote Invigilation sittings for on-screen written exams visit the CII Website.

Actions to take to increase trust in the insurance profession

24th February 2021

In this episode of the podcast, we are discussing actions insurers can take to increase trust in the insurance profession.

We are joined by Roger Flaxman, Executive Chairman of Flaxmans and winner of the 2020 Building Public Trust - Consumer Champion Award, and Melissa Collett, Professional Standards director at the CII.