The Journal Magazine produced by the Chartered Insurance Institute

Insurance outlook: 2021

Insurance outlook: 2021

Sam Barrett examines what 2021 holds in store for the insurance profession
The end of dual pricing

The end of dual pricing

As the FCA seeks feedback on its plans to ensure a fair price for all insurance customers, Aamina Zafar examines the potential implications for the profession
The interview- Julian Enoizi

The interview- Julian Enoizi

While Covid-19 has inevitably taken centre stage this year, Julian Enoizi tells Luke Holloway why other systemic threats must not be forgotten

CII aims to close customer expectation gap

The CII has issued guidance to help insurance professionals eradicate the expectation gap between what customers expect insurance products to do and what they deliver.

December 2020

CII reveals gender pay and pension gap

The median gender pay gap and gender pension gap at the CII have continued to shrink in the last 12 months.

December 2020

How insurers can support people with dementia

The CII has produced a good practice guide which highlights what insurance companies can do to better support people affected by dementia.

December 2020

CII appoints engagement board members

The CII has appointed three new engagement board member roles this year to represent the voice of the membership during board discussions and decision-making.

December 2020

A Continent Of Promise published

The CII has published Africa: A Continent Of Promise to showcase and celebrate the incredible work underway throughout Africa to build a trusted insurance profession.

December 2020

Editor's selection

Heading for the Brexit

Liz Booth examines the implications of Brexit for the insurance profession

December 2020

Open-access content

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Finding fresh talent in a post-Covid world

Bobbi Sills asks: how can we attract new employees to the profession as we adapt to post-Covid ways of working?

December 2020

Open-access content

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Securing a fairer financial future

With the financial consequences of Covid-19 set to hit women hardest, Emma Ann Hughes explores how to improve female financial resilience

December 2020

Open-access content

Lloyd's tech evolution

Liz Booth examines how Covid-19 has accelerated technological change at Lloyd’s of London

December 2020

Open-access content

Policital risk - Tumultuous times

Liz Booth explains how growing civil unrest across the world could impact the insurance profession

December 2020

Open-access content

View from the CMO - Adapt and thrive

Keith Richards on meeting the challenges of 2021 together

December 2020

Open-access content

Browse by topic

Building resilience

Three years on from the Grenfell Tower fire, Tim Evershed examines the details of the new Building Safety Bill

16th December 2020

Open-access content

Closing the expectation gap

Melissa Collett explains what to expect from the CII’s Chartered Transparency Forum

16th December 2020

Open-access content

Heading for the Brexit

Liz Booth examines the implications of Brexit for the insurance profession

16th December 2020

Open-access content

The end of dual pricing

As the FCA seeks feedback on its plans to ensure a fair price for all insurance customers, Aamina Zafar examines the potential implications for the profession

16th December 2020

Open-access content

View from the CMO - Adapt and thrive

Keith Richards on meeting the challenges of 2021 together

16th December 2020

Open-access content

Closing the expectation gap

Melissa Collett explains what to expect from the CII’s Chartered Transparency Forum

16th December 2020

Open-access content

Trust in a post-Covid world

Dr Matthew Connell analyses the results of the CII’s latest Public Trust Index in light of the global pandemic

16th December 2020

Open-access content

Local legacy

Newly elected vice-president of the CII’s local institutes, David Ross, reveals his plans to develop the network

16th December 2020

Open-access content

Lloyd's tech evolution

Liz Booth examines how Covid-19 has accelerated technological change at Lloyd’s of London

16th December 2020

Open-access content

Made in your own image

"In her last blog for The Journal, Hannah Meads reflects on the people that have influenced her career to date"

16th December 2020

Open-access content

SIB LAUNCHES INTERNAL AUDIT GOOD PRACTICE GUIDE

In response to members’ requests to provide a summary of good practice, the CII in association with PKF Littlejohn has issued the Society of Insurance

11th July 2019

Open-access content

FCA PUBLISHES FINAL REPORT ON WHOLESALE INSURANCE BROKERS

The UK Financial Conduct Authority (FCA) has published the final report of its wholesale insurance brokers market study, which was launched in November

22nd February 2019

Open-access content

SoCP - Building back better

Jeremy Trott examines how to rebuild trust in the claims profession and adapt skills for the new normal

16th December 2020

Open-access content

Climate change

As the world continues to battle Covid-19 and the UK nears Brexit, climate change is still high on the agenda and Liz Booth examines the threats and opportunities for insurers

3rd November 2020

Open-access content

HOME SWEET HOME?

Thanks to the evolution of mobile and wireless technology, more employees are working remotely at home, on the move, on trains, in coffee shops or hotels.

8th November 2019

Open-access content

Debunking the myths

Insurers are being urged to debunk the myth that insurance does not pay and to do more to explain how insurance claims work, in turn improving service to

8th November 2018

Open-access content

Latest podcasts from CII Radio

HOW TO EXCEL IN CII PROFESSIONAL QUALIFICATIONS

23rd November 2020

In this episode of the podcast, we are talking about how to excel in CII professional qualifications. We are joined by Mark Randall, winner of The Henry J Tapscott Prize for Excellence in completion of the Advanced Diploma in Insurance qualification, and Gill White, Chief Customer Officer at the CII.

LESSONS FROM THE FCA’S BUSINESS INTERRUPTION RULING

16th November 2020

In this episode of the podcast, recorded on 11 November, we are discussing lessons from the FCA’s business interruption ruling. We are joined by Michael Frisby, Partner at the Stevens and Bolton law firm, and Melissa Collett, Professional Standards director at the CII.

BUILDING FINANCIAL RESILIENCE AND HELPING VULNERABLE CLIENTS

9th November 2020

In this episode of the podcast we are talking about building financial resilience and helping vulnerable clients. We are joined by Robin Melley, Chartered Financial Planner of the year 2020, and founder of Matrix Capital, and Keith Richards, chief executive of the Personal Finance Society.

THE IMPORTANCE OF BLACK ROLE MODELS IN THE INSURANCE PROFESSION

2nd November 2020

In this episode of the podcast we are talking about the importance of Black role models in the insurance profession. We are joined by Maxine Goddard, Strategic Operations Leader of Zurich and Head of Partnerships for The Insurance Cultural Awareness Network, and Patrick Okolo, Global Specialist at Willis Towers Watson.