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What the insurance profession is doing to improve equality, diversity and inclusion
16th June 2021
After the murder of George Floyd by a police officer in Minneapolis last May, protests against police brutality and systemic racism, and in support of the Black Lives Matter movement, spread across the US and then the world, to more than 2,000 cities and towns in more than 60 countries, including the UK.
In this episode of the podcast, we are talking about what the insurance profession is doing to improve equality, diversity and inclusion a year after the event.
We are joined by Godwin Sosi, co-founder of the African-Caribbean Insurance Network, and Ian Simons, Customer Director at the CII.
Whiplash Reforms – what do insurers need to know.
9th June 2021
In this episode of the podcast, we are talking about Whiplash Reforms, and what do insurers need to know.
We are joined by Kevan Smith, Insurance Partner at DAC Beachcroft.
Closing the customer expectation gap
24th March 2021
In this episode of the podcast, we are discussing closing the customer expectation gap and actions insurers can take to improve customer understanding of policy coverage.
We are joined by James Daley, Managing Director at Fairer Finance, and Melissa Collett, Professional Standards Director of the CII.
Read 'Transparency and insurance - a Companion to the Code of Ethics' for some more insight on how to close the customer expectation gap.
Remote Invigilation or a physical exam sitting: which is the best option for me?
10th March 2021
In this episode of the podcast, we are discussing the differences between remote invigilation and physical sittings of exams.
We are joined by Taron Josen, Assistant Financial Planner at Saunderson House, and Gill White, Chief Customer Officer at the CII.
For more information on Remote Invigilation sittings for on-screen written exams visit the CII Website.